General FAQ

If you don't see your question answered here, please feel free to contact us.

How do I get pricing for OSI’s services & Garments?

Fill out a quote request online.
Call us at 1800-766-5707 to talk to a sales rep.
Fill out a catalog request on-line.
If in Portland, OR, call for an appointment, or walk in!

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How do I get started?

Select the garment you like from our catalog. Decide the quantities you need and bring us your design or idea.

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What are your minimums?

Screen Print - 24 pieces.

Embroidery - 12 pieces.

Digital Print - 1 piece.

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How long will it take?

Screen printed jobs take 7-10 business days. Embroidery jobs take 10-15 business days.

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Do you have rush service?

Rush service is sometimes available depending on our current work load. A rush fee may apply.

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Can jackets and tees get printed together?

Garments may be mixed as long as print locations are the same. Hats are an exception due to different methods.

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When do I pay?

Payment in full is due when you pick up your order.

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Is your work guaranteed?

Yes. We pride ourselves on quality workmanship and integrity. Your garments will be replaced if claims are made within 10 days of receiving your order.
Due to various methods of manufacturing and laundering, we can not guarantee against shrinkage.

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How do I care for my imprinted apparel?

For best results, we recommend washing imprinted garments inside-out and by following directions on the care and content label.

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What about the art?

Please read our art file requirements and design FAQ.

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